Returns PolicyCustomer Satisfaction is our Goal at Equibox. We pride ourselves in our Customer Service and strive to provide you with the level of quality you have come to expect.
Goods to be returned for credit or exchange must be accompanied by a copy of the original invoice, in Original Packaging, Perfect Condition & suitable for resale.
All goods returned for credit are to be sent at the customer's cost.
No handling fees will be charged.
Equibox will cover the return shipping costs if the return is as a result of our error. (You received an incorrect/defective item etc)
Please note that any discounted sale goods cannot be returned once purchased through our website.
During a sale, it is up to the customer to Redeem any Discount Codes or Vouchers before checkout. Equibox cannot refund any customer for any errors made by the customer on checkout.
Please contact us on firstname.lastname@example.org should you need to return/exchange an item.
End of Season Sales, Holiday Sales, Black Friday Sale Weekend, Flash Sales & Out of Stock items- please allow up to two weeks delivery.
Deliveries will be made to the address as provided by you. Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.
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